VP, Client Services

Compensation

$225,000 to $250,000

Location

New York

Overview

Top tier eDiscovery service provider is seeking a VP, Client Services who will serve as the senior leader of their Client Services organization in New York. The ideal candidate will have a deep understanding of eDiscovery and the litigation support industry. He/she will also have a minimum of 10 years in management positions with law firms, corporate legal departments and/or eDiscovery service providers.

Contact

David Cowen: david@cowengroup.com
(212) 661 0025

Reference Number

323

Responsibilities:

• Serves as the senior leader of the Client Services (i.e., project management) organization in New York
• Manages 4-5 Project Directors. Oversees a broader project management team of 30-35 professionals
• Serves as senior liaison on key client engagements
• Establishes and maintains departmental best practices
• Provides senior oversight on client-specific projects
• Assists Project Directors in the creating project teams and assigning staff to new matters
• Ensures that project forecasts and work schedules are being developed and implemented by the project teams
• Serves as escalation point for critical client issues
• Ensures that client and project requirements are being met by meeting on a regular basis with project teams
• Ensures that new department members are trained appropriately and briefed on project requirements
• Actively participates with the Sales department on business development efforts
• Develops and adheres to forecasts and budget

Requirements:

• Proven leadership skills
• Excellent oral and written communication skills
• Strong client facing skills, able to proactively manage client expectations, recognize client needs and adapt company capabilities to client requirements
• Solid understanding of database design and management, data processing activities and legal document review requirements
• Ability to direct multiple project teams for multiple clients to ensure completion of all work
• Ability to develop and motivate staff members to assume additional responsibilities
• Ability to oversee development of project plans, balancing overall client requirements
• Demonstrated effectiveness in managing multiple simultaneous tasks/projects
• College degree, preferably in Computer Science or Information Services Management. JD or other advanced degree a plus
• 5+ years consulting, litigation support or paralegal experience in top-tier law firm or consulting firm preferred
• Project management experience with an e-Discovery vendor strongly preferred