Case Manager

Compensation

Salary Confidential - Call for more info

Location

Eden Prairie, NY, and DC

Overview

Top eDiscovery vendor is in need of a Case Manager. Under the direction of the Client Services Manager, the Case Manager will collaborate with clients to define and execute their collection, processing, review and document production strategy for assigned projects.

Contact

staffing@cowengroup.com
(212) 661 0025

Reference Number

291

Responsibilities:

• Serve as the primary point of contact for clients leveraging processes and technology resources to meet the objectives of a project
• Effectively lead and/or utilize team, department or company resources to meet the needs of a project through the communication of work direction and appropriate delegation, monitoring and inspection of tasks
• Provide thorough, accurate and timely communication to clients ensuring they understand the status of a project including but not limited to deliverables and financials
• Set and refine client expectations as changes in a project occur
• Provide collaborative support to clients on company products and services such as system access, search creation, problem resolution
• Successfully manage multiple concurrent projects from transition to archival while keeping team leadership informed of status, potential project risks or pending issues
• Develop strong client relationships through collaborative, consultative service aligned with the broader needs of the client ensuring a superior client experience

Requirements:

• At least 2 years of litigation support or related legal industry experience
• At least 1 years of project management experience; PMI certification preferred
• Bachelor’s degree, advanced coursework in related field a plus